1.1. For the business relationship between Brennholz Rühl, owner: Hans-Jürgen Rühl, Beethovenstr. 13b, 35606 Solms (hereinafter “Seller”) and the customer (hereinafter “Customer”) exclusively the following General Terms and Conditions apply in the version valid at the time of the order.

1.2. You can reach us for questions, complaints and objections on weekdays from 8:00 a.m. to 4:00 p.m. on the telephone number 0177-5603992 or 0171-9698377 and by email at info@brennholz-ruehl.de .

1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to their commercial or independent professional activity (§ 13 BGB).

1.4. Differing conditions from the customer will not be recognized unless the seller expressly agrees to their validity.

5.1. If advance payment has been agreed, delivery will take place after receipt of the invoice amount.

5.2. If delivery of the goods fails due to the buyer’s fault despite prior agreement, the seller can withdraw from the contract and any delivery costs incurred must be reimbursed by the buyer. Any payments already made will be refunded to the customer immediately.

5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.

5.4. Customers are informed about delivery times and delivery restrictions on the separate delivery information page and the respective product description.

6.1. The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the payment methods available on a separate information page.

6.2. If payment is possible in cash, payment must be made upon delivery or collection. For all other payment methods, payment must be made in advance without deductions.

6.3. Are third-party providers commissioned to process payments, e.g. Paypal. their general terms and conditions apply.

6.4. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

6.5. The customer’s obligation to pay default interest does not preclude the seller from claiming further damages due to default.

6.6. The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.

The delivered goods remain the property of the seller until full payment has been made.

8.1. The warranty is determined by legal regulations.

8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly provided. Customers will be informed about the warranty conditions before initiating the ordering process.

9.1. The following exclusions and limitations of liability apply to the seller’s liability for damages, without prejudice to the other legal requirements for claims.

9.2. The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which jeopardizes the achievement of the purpose of the contract, or for the violation of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.

9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.

9.5. To the extent that the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of their browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order details to the email address he provided. With the order confirmation, but at the latest when the goods are delivered, the customer will also receive a copy of the general terms and conditions along with cancellation instructions and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.

11.1. The place of jurisdiction and place of performance is the seller’s registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2. The contract language is German.

11.3. European Commission platform for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/ . We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.